Reference

Terms and Conditions for Your okbajivip Account

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to in return.

Account agreementbKash · Nagad · RocketBangladesh-eligible regionsUpdated terms notice24-hour support access
okbajivip Terms and Conditions for Your okbajivip Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, contact support immediately and we will suspend outgoing transactions while we investigate.

Data Retention

We hold account and transaction records for the period required by applicable rules. When you close your account, we retain only what is legally required and confirm the deletion timeline to you by email.

Cookie and Session Use

We use session cookies to keep your account logged in during a mobile browsing session. Persistent cookies are used only for preferences. You can clear them from your browser settings at any time without losing account data.

Requesting Changes

To update personal details, wallet numbers, or contact information tied to your account, go to account settings or write to support with your registered mobile number and the change you need. Wallet changes require re-verification.

TERMS SUPPORT CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat window from your account dashboard any time you have a question about these terms, a transaction dispute, or an account status issue. Response times are noted at the start of each session.

Email Support

Send a detailed message to our support address for formal term queries, account review requests, or wallet dispute documentation. We respond to queued messages in the order received.

Account Help Centre

Your account settings page includes a direct link to the terms version currently applied to your account, plus a request form to flag a disagreement or ask for a terms clarification.

Questions About These Terms and Your Account

These terms apply to anyone who opens and uses an okbajivip account from an eligible region. Access depends on your local law — if your location restricts this type of platform, these terms do not override that.

Yes. We update the terms when our services or regional requirements change. We post the new version with an update date. Using your account after the update means you have accepted the revised terms.

If your account is suspended pending a review, incoming or outgoing wallet transactions are held until the review is complete. Support can confirm the status and expected timeline for your specific wallet transaction.

Contact support through live chat or email to request account closure. We will confirm what records are retained under applicable rules and give you a timeline for deletion of data we are not required to keep.

Use the terms clarification form in your account settings or write to support with the specific term or decision you are disputing. We will review and respond with the basis for the decision and any available next steps.

Cricket markets and other sportsbook activity sit under the same account terms. Specific rules around settlement, voided markets, and payout calculations are set out in the sportsbook section of your account help centre.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.